Frequently Asked Questions

Everything you need to know about your Annabella-Pump shopping experience.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

How do I ensure I choose the correct shoe size?

We provide a detailed size guide on every product page. We recommend measuring your foot length in centimeters and comparing it to our chart, as our pumps are designed for a true-to-size fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. If your pumps don't fit perfectly, you can initiate an exchange or a full refund through our online portal.

What materials are used in Annabella-Pump footwear?

Our collection features premium materials including genuine Italian leather, high-grade suede, and reinforced synthetic soles for maximum comfort and durability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.